My new SIM card does not work

bozena666666 · ‎15-09-2025

Top up my number yesterday a first time and does not work

XRaySpeX · ‎15-09-2025

@bozena666666 : Are you able to text AL to 150 from your no. (it is free)? What does it fully report verbatim?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_S · ‎16-09-2025

Hi @bozena666666

If you've recently got the phone, the phone may take up to 24 hours to activate.

Have you tried texting AL to 150 as @XRaySpeX mentioned, or have you tried using your phone again this morning?

Chris S

bozena666666 · ‎18-09-2025

Yes I can do

Michael_D · ‎18-09-2025

When you sent the text, do you get a message back @bozena666666?

If you do, can you let us know what the message says?

Michael

XRaySpeX · ‎18-09-2025

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP