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Top-up refund

Sowon123
Visitor

‎23-09-2025 04:07 PM

Hello,

I have been using ee sim card while I was in UK, but after I came back from my home country to UK after summer vacation, my sim card was deactivated. I didn't knew that it was deactivated, while they already took my money for this month which was 30 pound. I also added a top up, about 13 pound as I thought the data was missing. Is there any way that I can get a refund since I have never used any data after the purchase? 

Thank you 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎23-09-2025 04:10 PM

@Sowon123 : PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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