I deposited 30£ into my EE wallet and it instantly disappeared

[sanman21]

• After the remaining 30£ from my wallet disappeared, I got a text from EE asking me to deposit more money to my wallet to renew my 15£ monthly plan (which I thought would be paid for by the previous amount I deposited; which was used)

[Christopher_G]

Hi @sanman21

I would suggest speaking to our Mobile Care team so that they can check your payment and pack history to explain what credit has been used where.

Chris

[XRaySpeX]

@sanman21 : What does texting AL to 150 from it fully report verbatim (it is free)?

[sanman21]

Hi XRaySpeX! It says:

"Your current balance as of today 21:38 is £0.00. Your last top up was £30.00 on 10/10/2022 at 08:06. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices"

[sanman21]

Hi @Christopher_G 

I have tried reaching the mobile care team to no avail as of yet. Not quite sure which number to call which could get me directly to an agent.

[XRaySpeX]

Try calling CS on the Freephone no. in my sig.

[Zayn257]

Hi I topped up £30 for my ee data topup. The data disappears. As soon as I pay for it I get text messages saying that the payment for the data went through. But when u log back on the app they data I topped up disappears. I want to know why that is. I topped £30 the current payment altogether was £34.75. But then it goes back to £4.75. I want to know why that is happening because I’m tired of keeping just to top up my data.

[XRaySpeX]

@Zayn257 : What does texting AL to 150 from your no. fully report verbatim (it is free)?