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How to disable £15 auto top-up and request a refund

jintorykai
Visitor

‎03-09-2025 10:56 AM

Hello,

I recently switched my Pay As You Go plan to a £10 plan, but the £15 auto top-up is still active on my account.
As a result, £15 was automatically charged to my card, and I would like to request a refund for this amount.

I tried to find the option to turn off auto top-up in the app, but I couldn’t locate the “Account” or related menu.
Could someone please guide me step by step on how to disable the auto top-up and request a refund through the EE app?

Thank you very much.

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎03-09-2025 01:57 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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