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Request for Refund

hanichang10
Visitor

‎13-07-2026 01:40 PM - last edited on ‎13-07-2026 02:20 PM by EE Community Moderator

Hello, I purchased a 30 day esim.

I activated the eSIM but it did not work at all, and provided no data, so I erased the eSIM from my phone. I'd like to cancel and request a refund. my account email is [email protected]

Please confirm the cancellation and refund process.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎13-07-2026 02:03 PM

Hi @hanichang10 

You'll need to speak to EE CS on 150.

There is no account access on these forums.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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