Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68879 Views
  • 120 replies
  • 15 Helpful

Resolved! Order problem

Hi, I completed an upgrade order via the app, got the 2 confirmation emails and then got contacted to connect to a link where somebodyvthen tried to renegotiate the order for a more expensive price. As I couldn’t verify the link and because the perso...

Resolved! Iphone

Hello when I orderd this device it said it would be delivered on the 1st which is Today and I haven’t heard anything at all 

Resolved! No Order Confirmation

I placed an order online this morning for a new phone, I have received confirmation from Glow Finance and my money has been taken but I haven't received an actual order confirmation.Yes I've checked my spam folder and there is nothing there. When I r...

ml06mkv by Investigator
  • 577 Views
  • 6 replies
  • 3 Helpful

Resolved! No dispatch ordered 20.12.25

I'm still waiting for iPhone 16E . Loyal customer for 20 years . No dispatch date , was told delivery due 22.12.25 waiting but no delivery . Called after xmas no help given other than cancellation and re order more expensive 17 model No phone and sti...

Resolved! No dispatch date

Good morning. I ordered an iPhone 17 in black on Saturday 27th. When ordering it stated dispatch within 3 days but there still no update. Should I be concerned?

Katu by Investigator
  • 540 Views
  • 5 replies
  • 5 Helpful

Resolved! Change my order

Hello I have placed an order for a sim but I wanted it to be an eSIM. Can this be changed to this before it  comes out to me 

Davejl87 by Explorer
  • 370 Views
  • 3 replies
  • 3 Helpful

Resolved! Order reference number issue

I placed an order for the Galaxy Z Fold 7 on Saturday 27th December I’ve entered the reference number on the confirmation email to track the order but it just keeps coming up as sorry that’s not right how can it be the wrong reference number when tha...

Resolved! Phone delivery issue

Hi everyone. I am submitting a complaints regarding to phone delivery,Couples of days ago I just buy a new phone contract from ee website,All the things is fine , I have received the order number and tracking number and Dpd delivery pin.But I never r...