Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42443 Views
  • 92 replies
  • 12 Helpful

Free gift

Hi, on placing my order, my device arrived but not my free gift.what step should I take next? Many thanks

Overdue delivery

Ordered a new SIM as part of a new 24 month contract and paid extra for  expedited delivery, but no sign of it five days later. Is it normal to have to wait so long, especially after being told it would arrive the following day?

Samsung s23 fe

Do you know how long Samsung delayed s23 fe handset as tried to upgrade yesterday but advisor on chat said that three was some issues regarding delivery of this model do couldnt go through with my upgrade. Thanks. 

baldi87 by Contributor
  • 284 Views
  • 3 replies
  • 0 Helpful

Contact EE

I have been trying to purchase a new phone plan today and the screen has got stuck numerous times.  I can now see that a large amount has been taken from my account 3 times from EE.  I've received no email, nothing to say that the order was successfu...

KshanP by Explorer
  • 235 Views
  • 3 replies
  • 0 Helpful

Hi

I tried to buy something said I'm blocked txt 150 unblock but still not working any people out there wearing capes can help lol

Mobile phone - new contract complaint

I was delighted to have negotiated a new mobile phone flexi contract for an iphone15 as a xmas present for my son. The terms and conditions were made clear and the rep took a lot of care to ensure that I was entering into the right contract for me - ...

Hi

good morning my name is Constantin **** reference number XKO****** I tried twice to make a contract online, you took money twice from my bank account but you didn't send me anything   [mod edit: please don't post personal details on the forum]

Katalyn by Investigator
  • 281 Views
  • 4 replies
  • 0 Helpful

Employee discount codes

HiI Have a 50 percent employee discount code as I’m now working as a Plusnet employee.Can someone please tell me what I need to do and where I need to go exactly to put the code in?thanks

matty76 by Investigator
  • 427 Views
  • 5 replies
  • 2 Helpful

Order

i placed an order and took payment then errored out no email