Need help asap please

[Castrotiana]

Every time I try and use my credit to buy a data package I get an error. It doesn't let me buy data and I'm so frustrated because I've been in so many situations where I need data to contact people but have 0 ... I've attached a screenshot of the error message below ...

[Northerner · Accepted solution]

Hi @Castrotiana 

Try a different method:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-add-ons-explained

Thanks 

[Castrotiana]

Thank you!

[XRaySpeX]

@Castrotiana : Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.