Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 801 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1145 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 25021 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13483 Views
  • 0 replies
  • 6 Helpful

New sim card does not work

I just bought a new sim card and the EE agent said there would be no issue using it from abroad, however I am not able to make or receive calls despite the fact that I have the 5 GBP pack with 250 mgb of data, 250 minutes. I am using an iphone 12 pro...

nittzzu by Investigator
  • 967 Views
  • 7 replies
  • 1 Helpful

Resolved! 30Pack not working abord

Hello. I used sim card fisrt time in UK (incoming call). Activated fisrt 30f pack abord uk. But nothing working yet (calling and data) How can I solve it?

Kinkin by Explorer
  • 754 Views
  • 5 replies
  • 3 Helpful

VAT Receipt

I need to get VAT receipts for my PAYG SIM. I pay upfront and then collect the money back from my work. However, they are demanding VAT receipts. I have looked on my online account and there isn't an option on how to do this. Please can you help. I n...

lmbil by Explorer
  • 994 Views
  • 4 replies
  • 0 Helpful

Resolved! Can lower the top up package for a pay as you go SIM?

Hey, I brought a pay-as-you-go SIM in the International airport at 30 pounds face value. The active date is May 29. Till June 27, the balance of data is 89G remaining. so I topped up 5 pounds on June 27 to make sure the number was active, and hope th...

guangyu by Visitor
  • 696 Views
  • 2 replies
  • 1 Helpful

can i have 2 sim numbers on 1 account

this is going to be long and please bear in mind i no nothing about technology. i have a pay as you go ee sim for my smartphone after years of avoiding a smartphone but deactivated the pack as i only use the phone for emergencies and i have a three m...

bakura by Established Contributor
  • 1257 Views
  • 27 replies
  • 0 Helpful