Hi apparently my old plan was a 3G one and EE are turning 3G off in Jan 2023. So I needed a 4G plan.
My old plan was based on an old Orange one which was a pay as you consume PAYC - ie got a monthly bill and you paid the charges of what you used. Kinda like a pay as you go but settled via a bill - monthly !
The nearest equivalent plan is a PAYG subscription pack. So EE had to migrate the plan from a PAYC to a PAYG. So i raised the request waited 4 weeks, nothing happened, rang help desk said wait a day still nothing etc etc etc. In the end having raised a formal complaint it turns out that ie you're on a 3G plan EE assume you've got a 3G phone and so won't convert your plan to a 4G one... So as I've got a 4G phone they initiated the change. Which'll change the PAYC to a PAYM and then the helpdesk changed the plan to a PAYG so now all i want to do is to add a PAYG plan whilst keeping the number.
If I look online shop there's no option to buy a new plan from EE whilst keeping your EE number. If I was on another network provider I'd just need a PAC code but EE don't support internal PAC codes.
