Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

How to go PAYG from monthly plan as it is only an ICE phone for my 87yo Mum?

Bug?

I bought the 4gb pack but it gave 20gb of data and shows as 20gb spent of 4gb, why is this?

I am trying to top up my sons mobile

I want to top up my sons mobile but it keeps coming back an error has occurred.It is the correct number.thanks

Payment

Hi,Yesterday at around 11:45 I made the payment of 15 pounds. I thought that it would get me the top-up. Can you kindly tell me how I can refund that money because my top-up was not added? Thanks.

Resolved! Question

Why is my pay as you go sim is renewing every month and how to cancel it ? Thanks

Pay as go

I have changed my plans from a monthly contract to a pay as you go how do I add money to this new account assuming the old account is now stopped

Renewing pack

I cannot see my how much left in pack. How much minutes, data and texts, I cannot see at all. Everything is 0,zero. And I did top up 20 pounds as usual but the difference was the date, I topped up before the due date. I hope there is no scam of somet...

Resolved! Card charges

I am a pay as you go customer for a router that I got just before the summer I have just noticed that there has been monthly payments going to EE for the pay as you go SIM card from as far back as August im not happy about this at all as I never use ...

data

i had 150GB of data left in my last pack, ive been with ee for a very long time and ive been saving up my data. when i topped up again with the same oack i always use, i now only have 12.9GB but surely i should have more than this considering i haven...