Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Expired Top up card replacement

pack not renewing

Hi EE, I have enough credit for pack to renewed today, but it won't renew, never happened before....can you contact me and so check my account? Thanks!

messages to simm in dongle not a lot of good

I have a wi fi in car dongle with a simm in it So I want to top it up and when I try, you send me a text to the simm which is in the dongle so I cant read it. I have my email registered as means of contact is it not possible to send a message there.

Everything Plan

Where can I find a list of numbers that are included in my EVERYTHING Pack?

Usage indicators

Why does my account and my wife's spectate account show zero data, minutes and texts, despite having just topped up. Thanks

adult content locked

HiI just bought a PAYG WIFI but it's content 18+ locked. Is this the only way to get this unlocked, going into an ee store with ID.? I don't have a credit card.

Contract account closed, moved to PAYG

Hi, we have been posted to the USA for 2 years, I closed my contract account and transferred to PAYG but I can’t find where to top up. I can’t called EE as is says calls are barred and online it just says account closed. I want to top up my account s...

Keeping PAYG numbers

We are looking to buy 2 PAYG smartphones and wish to keep our old numbers. One is a smart phone, which I presume I can just swap the sim over but my wife's is an old PAYG on the EE network and will probably need a new sim.We have been customers of EE...

Ee data pack

I bought a £20 ee data pack. But I wasn't given my data

Plans & Subscription

I top up £30 credit on my account and registered for £30 pack. But I can't see my allowances on the EE app and website. There was a maintenance yesterday, but nothing was fixed. I hope they're doing their job tbh, as their network is too expensive.