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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2503 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4260 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15512 Views
  • 0 replies
  • 6 Helpful

got sim pack says 20gb for 10 a month

i got a sim pack from you which says 20gb  500 mins unlimited texts for 10pounds a month. i joined ee and when coming to choose a pack was only offered 5gb for 10pounds. how to get info from pack on my sim,

EE Sim PAYG

I wish to purchase or acquire an EE PAYG sim without any data plan.The Sim only, and buy plan later does not allow you to proceed with getting the sim without then buying a sim plan - which is exactly what I don't want. I just want a sim to put into ...

MaField by • Explorer
  • 590 Views
  • 3 replies
  • 1 Helpful

Resolved! Top up

I am failing to Top up on mobile app. Keeps saying error occurred.  We are sorting it out. Its now more than 2 days. 

Solo11 by • Visitor
  • 847 Views
  • 3 replies
  • 1 Helpful

New customer- how to get a payg pack

I am a new payg customer - do I have to top up with £10 and then choose a pack? On my account it says about the £10 pack, and my balance is 0. When I submitted my card info to ensure I can get discounts each month when I pay by card it hasn't updated...

Hwilk by • Explorer
  • 615 Views
  • 3 replies
  • 3 Helpful

Resolved! Data

I had 100gb on pay as you go however it finished before my pack even did so i was wondering why it went through so quick?

abx1 by • Explorer
  • 416 Views
  • 1 replies
  • 1 Helpful

Top up my sim card

Hi, I try to top up my charge but the website does not accept my debit card. I change my card, but it does not work.How I can register a payment card?

Aliyeh by • Visitor
  • 382 Views
  • 1 replies
  • 1 Helpful

Free data boosts

As a PAYG customer on a £1 weekly subscription I have built up 800mb of free boost data - 16 * 50mb. This week the boosts were applied at a rate of 10mb each and my data allowance showed as 160mb. Has the value of the data boosts been reduced?

SDBarlow by • Investigator
  • 1643 Views
  • 8 replies
  • 1 Helpful

No Service

Can somebody help pls . I just arrive in uk and I cannot top up because there is no service, and I cannot connect to EE at althe sum is on-site the phone but I cannot connect to EE... thanks

Using a £10 sim e-voucher

I have an old iphone 6 I wanted to keep in the car for emergencies.  I bought a sim at my local shop along with an e-voucher,  Try as I might I cannot get the evoucher to work.  Does the e-vocuher have to connect to an EE phone because if so I am stu...

Haycorns by • Visitor
  • 742 Views
  • 1 replies
  • 1 Helpful
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