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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1401 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1925 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26481 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14117 Views
  • 0 replies
  • 6 Helpful

Pre paid sim stop auto top up

Hey there,I bought 2 prepaid sims to use whilst my partner and I were in the Uk and received a text about an auto renewal payment for the prepaid bundles we bought.I don’t have access to the phone numbers anymore as we left the Uk and didn’t need the...

Resolved! New to ee

Hi just joined ee today so need help big time. I've just purchased a 5g data sim card to try in my router down my caravan. Do I need to top up first on my phone and then can I take the sim out and put in my router  Thanks in advance. Tony

Tonygriff by • Contributor
  • 2272 Views
  • 22 replies
  • 9 Helpful

Confusion over Data Add-ons

From Pay As You Go data addons 10GB Add-on (30 days)£20.00Lasts 0 5GB data add-on£20.00Lasts 30 days Same price, both mention '30 days' - what is it that 'lasts 0'? What is the 5GB bringing to the table that makes it 100% more/GB?  '5GB data add-on' ...

Isihac by • Investigator
  • 2388 Views
  • 12 replies
  • 5 Helpful

Moving address

Hi if I'm on pay as go do I need to update my address if I'm moving home ? 

Cpease by • Visitor
  • 416 Views
  • 1 replies
  • 0 Helpful

Resolved! Want to add a payg sim that I have purchased to my account

I purchased a £10 sim via amazon for my son to use in a dongle for mobile wifi. However as I do not live close to him I am having trouble creating an account for the sim. I have tried using the mobile number and setting up my wife's name and a passwo...

NidgeB by • Investigator
  • 1063 Views
  • 8 replies
  • 3 Helpful

Unknown nine-digit numbers on My EE website- what are they?

I have two PAYG sims in two separate phones, and they are both registered in My EE, so I can manage them from the phone app or the website.  When using the website, I'd normally switch between them using the green navigation button on the middle left...

Mustafa365 by • Established Contributor
  • 1138 Views
  • 6 replies
  • 3 Helpful
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