Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New sim unsure of how to merge pack with old account as my dad has sent for this

i cannot recive incoming calls

i can call out but if anyone calls me it says calls cannot be connected to this numbe.

Adding packs

I’m trying to add a pack but its saying there’s a system failure at the moment for this section in my managed account. Is there a fast way to add a £15 pack?

EE

Good afternoon Sir/Madam,I’m writing this letter regarding to the subscription pack as I tried to get the £10 subscription pack but it says you guys were not unable to register my card but there’s no problem with my card

Pack did not auto renew

I have pay as u go pack £5 mouth for last year . On 29 October I topped up by £5 . but my pack did not auto renew . I had £5.18 credit confirmed by text 150 service . On the 31 sent text EE took money off my top up credit droped below ...

Resolved! Topi up

Why I can’t recharge my number

Bundle

I have just purchased pay as you go sim and topped up I want to buy the special £20 bunndle 70gb and unlimited mins How do I purchase bundleCan I do it by call an automated number

October 2022 Refer a Friend Promotion for PAYG customers

Hello,October 2022 Refer a Friend Promotion for PAYG customersCan anybody help with the above? I recently moved to EE after I was referred by a friend who's an existing EE customer. Both of us were supposed to receive a £10 Amazon gift card by email,...

Change of Credit Card - setup a new card

Hi. Not sure if this is the right place to post.I have a speech and data pack on EE Mobile and I have recently changed my Credit Card. I had set up a regular payment of £5 per month to pay the £1 per week charge. There was no option to change the exi...

Keep the pay-as-you-go SIM card while in overseas

Currently I am in overseas and will return to UK next year about March. I'd like to keep the number and continue to use it. Otherwise I have to buy another one from other company. How I can retain my EE SIM card (tel number) without keeping to top-up...