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I've used data but it isn't showing

icantthink
Investigator
Investigator

‎04-01-2023 05:37 PM

I've got £10/5GB pack, and I got the app. I had 20GB (because of the extra 15GB) available in my account, and I used some. My phone says I've used just over 19 megabytes but the app and website still shows 20GB left. I saw others with this problem but the difference with me is that even when I send BALANCE to 150 it says 20GB left. I'm worried I'm going to get charged even though I've paid for some. Is there a way to tell for sure what I've used (so I know I'm using data from the right place)?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎04-01-2023 10:05 PM

@icantthink : Sending BALANCE to 150 is to know for sure.

What your phone knows depends on whether you've synchronised its reporting period with EE's.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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