Cannot buy subscription on My EE

[Mpb22]

Hi I am signed into My EE and have £15 topped up. I click to choose a subscription pack and the website takes me to a page with a caption saying ‘Choose a subscription pack - pay by direct debit…’ and below only help options. There is no option to purchase the pack.

[XRaySpeX]

@Mpb22 : Which pack you want?

What does texting AL to 150 from it fully report verbatim (it is free)?

[Mpb22]

Hi I am experiencing the same issue. I added £15 top up and this was accepted. Then I tried on My EE but get the same page issues shown above. I have also tried by SMS and after getting the confirmation text - reply YES if I want the pack - nothing happens. I tried twice but my YES reply doesn’t work. 

[XRaySpeX]

@Mpb22 : If you would only answer my Qs I might be able to help you with this, rather than tagging on yet another thread.

[Mpb22]

I’m sorry I didn’t know how to navigate this website and couldn’t find my original message. Thanks I’ll reply to you.

I want to buy PACK15

[Mpb22]

Your current balance as of today 06:52 is £15.00. Your last top up was £15.00 on 28/12/2022 at 14:23. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[XRaySpeX]

Have you tried texting PACK15 to 150? 

[Christopher_G]

Could you try texting ALL PACKS to 150, @Mpb22?

Chris

[Mpb22]

Hi Christopher

That lists the pack options. I already tried texting my choice PACK15.

I am asked to confirm my choice by replying YES. When I reply YES nothing happens.

I tried last night and this morning. That’s why I came to ask for support.

Thank you

[XRaySpeX]

When did you last use it for a chargeable action?