Getting error 0. After not using the SIM card for a long while

[Fm88]

Getting error 0

I have not used the SIM card for a long while. Added credit, got a single, got a phone number, got a EE network. But, still get error 0 when trying to send a text. How do I check that the SIM is activated and working?

[Chris_B]

@Fm88   You might want to read THIS topping up a sim doesn’t reactivate it if it’s gone in to hibernation for lack of use. 

[Fm88]

I think " my phone number go into hibernation? " Also, I've lost some credit. How do I get it back?  Does EE have an email contact?

[Leanne_T · Accepted solution]

Hi @Fm88

Sorry we have no email address to contact our mobile care team, please call us on 0800 079 8586 from any other phone to get this looked into. 

Leanne.

[Fm88]

Thanks

All sorted

[Katie_B]

Thanks for letting us know @Fm88. 

Katie 🙂