Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Please help work out my PAYG Pack start date thank you

Hi everyone, Please could you help me with the working out of my pack start date?I know that my previous pack started on the 22 of August and it was due to end on the on the 21st of September.However I started a new pack today 02/09/22 and due to end...

Missing data on £10 PAYG pack

Hi there. I bought a £10 PAYG pack last week which, as standard, comes with 5GB of data. The current offer is a increase to 20GB and showed in my allowance last week. Today it's showing only 5GB with no signs of the extra 15GB on either the app or th...

Cant buy data packs

I have recently tried buying the £10 ee data pack and every single time I pay for the pack the payment isn’t successfull I tried on multiple different cards which also didn’t work, help is need asap

Free boosts

Why do I have lots of 500mb free boosts saying they are pending? I do not want to have to buy more data when I should have enough if boosts were applied.

Resolved! Help switching my number

Hello I have just switched from O2 to EE and was just wondering how long I would have to wait for my number to be switched over can someone help please

Hello

Hello I’m need getting for 30day free for my daughter use free 30day please

SIM card

I can’t activate my SIM card after being abroad for 2 months, I’ve trying for 2 days but there isn’t any progress.

Pre paid sim stop auto top up

Hey there,I bought 2 prepaid sims to use whilst my partner and I were in the Uk and received a text about an auto renewal payment for the prepaid bundles we bought.I don’t have access to the phone numbers anymore as we left the Uk and didn’t need the...

Will my number be removed for being inactive?

Hi all, just wondering if my number will be cancelled due to number not being active?if it will then how do I keep my number?

Resolved! New to ee

Hi just joined ee today so need help big time. I've just purchased a 5g data sim card to try in my router down my caravan. Do I need to top up first on my phone and then can I take the sim out and put in my router Thanks in advance. Tony