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Pack Hasn't Renewed!

VG8
Explorer

‎25-12-2022 01:01 PM

I topped up £10 last night just as I always do......the night before the pack renewal happens. I received the top-up confirmation email and confirmation text same as always. My account is also showing £10 credit.....and yet the £10 pack hasn't renewed and I'm stuck now. This has never happened before......Help Please

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎25-12-2022 02:00 PM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
VG8
Explorer
In response to XRaySpeX

‎25-12-2022 02:49 PM

Thanks for replying..........it's all sorted now............just some technical oversight and my pack hadn't renewed. I contacted EE through the messenger and they were really friendly, quick and helpful. Top marks really!