SIM will be made inactive if there is no activity

[foocindy]

I have a PAYG WIFI Hub. It's my back-up. My second last activity was Feb 2022 due to home broadband went down. My last activity was October 2022 when I found out my SIM was made inactive due to no activity. Yes, I forgot to use the WIFI at least once in 6 months. I learnt my lesson. 

Question: Can someone confirm again - do I need to maintain minimum activity every 3 months or 6 months to ensure my sim is not made inactive and cancelled?

To create activity - do I need to use data?  Can I just use the HUB to send an SMS instead. It will cost me £2 just to keep it active by using data when I dont need to use the HUB for data.

Thanks

-cindy

[XRaySpeX · Accepted solution]

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Yes, sending a chargeable text every 5.5 months is an ideal way to keep it live.

[foocindy]

I checked the SMS I sent from my HUB was charged 20p. Is that considered a chargeable action? If yes, thank you, I will continue to send SMS to keep this number active hence avoid deactivation. - cindy

[James_B]

Hi @foocindy,

Yes, that would be classed as a chargeable action. 🙂

James

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.