The EE Community

Help - in USA - have bought data bundle through EE but cannot make calls or send

Trying to cancel my watch contract that expired in Jan 2025

Have been trying to leave via manage products, I select I do not want to keep current number on the watch plan. It then sends a verification one time pin to the number associated with the watch, which I have never used on a mobile. I cannot receive t...

Ee prices ridiculous high

Hi, I've been with ee then orange since 2008, but now, and in recent years the prices are nearly double of o2, etc, iam on a £35 contract,  and after speaking to the ee team all there can offer me is a lesser phone than I have, the a series for that ...

Failed credit check for sim card

I wanted to buy the unlimited essentials plus sim card. This is my first sim card and i have no credit score as i dont have a credit card or mortgages or anything.EE, though very nice, said i could not have this sim card as my credit score is low and...

Webchat

Hello, trying to access webchat in the app but it’s not working. Is there not a webchat online?Thanks. 

contract duration

Hi, could you please let me know how long I have left on my mobile contract for number ***********.  Thanks  [Mod Edit: Removed mobile number]

Urgent help needed - live chat not working

The EE chat option is not coming up when I log into my app. We are abroad, my partner has had his phone stolen. I have tried to ring EE off my phone, the number is not working. There is no email address. I've tried different numbers, turned my spend ...

Broadband Intermittent Fault At 7:30 pm Yesterday-Text messages to 66033 failed

Here was my experience yesterday :At 7:30 pm yesterday my relatively new broadband service with EE  went faulty . The router went from intermittently flashing orange , then back to Green, then flashing orange , etc .  The digital landline was also ob...

Perks account deactivated

Hi , I'm needing my Perks account reactivated , I set it up a couple of years ago & it never allowed my to access it so I gave up. Looking to switch providers now & would like the benefit of my Perks discount. Anyone help please?

Unable to link EE broadband account to EE account

Here’s a summary of what happened: I switched from BT to EE last year, but the migration didn’t go smoothly because I couldn’t link my EE Broadband account to my EE account. I called EE multiple times, but nothing changed, so the waiting game began. ...