Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

adult content locked

HiI just bought a PAYG WIFI but it's content 18+ locked. Is this the only way to get this unlocked, going into an ee store with ID.? I don't have a credit card.

Contract account closed, moved to PAYG

Hi, we have been posted to the USA for 2 years, I closed my contract account and transferred to PAYG but I can’t find where to top up. I can’t called EE as is says calls are barred and online it just says account closed. I want to top up my account s...

Keeping PAYG numbers

We are looking to buy 2 PAYG smartphones and wish to keep our old numbers. One is a smart phone, which I presume I can just swap the sim over but my wife's is an old PAYG on the EE network and will probably need a new sim.We have been customers of EE...

Ee data pack

I bought a £20 ee data pack. But I wasn't given my data

Plans & Subscription

I top up £30 credit on my account and registered for £30 pack. But I can't see my allowances on the EE app and website. There was a maintenance yesterday, but nothing was fixed. I hope they're doing their job tbh, as their network is too expensive.

New sim unsure of how to merge pack with old account as my dad has sent for this

i cannot recive incoming calls

i can call out but if anyone calls me it says calls cannot be connected to this numbe.

Adding packs

I’m trying to add a pack but its saying there’s a system failure at the moment for this section in my managed account. Is there a fast way to add a £15 pack?

EE

Good afternoon Sir/Madam,I’m writing this letter regarding to the subscription pack as I tried to get the £10 subscription pack but it says you guys were not unable to register my card but there’s no problem with my card

Pack did not auto renew

I have pay as u go pack £5 mouth for last year . On 29 October I topped up by £5 . but my pack did not auto renew . I had £5.18 credit confirmed by text 150 service . On the 31 sent text EE took money off my top up credit droped below ...