Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

cann not access to the phone service

I have bought a pack of 20 pounds but it does not work here in Swiss

If I top up only on PAYG will this keep my sim active?

weekly allowances PAYG

My text allowance renewed today 74 instead of 75 records claim a text sent - it was not - has anyone had this problem before? There is not much support for this kind of dispute, there must be many.

Having to top up monthly even with data still left

Is there a EE PAYG package that doesn't erase all remaining data after a month meaning top up is needed, that allows the customer to use all their data and boosts even if takes 6 weeks before having to top up?

pack

hi I try to choose the pack for £5 a month and you can use this from my balance but there is not letting me I don't know the reason xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

data allowances

I have just renewed on a pay as you go scheme. My data allowance shows 621mb of 5.5 gb. Should this not be renewd back to 5.5gb?

rolled over data @ee

Month 1: lets say i buy a £15 pack and get 15gb of data and i only use 5Month 2: 10gb will be rolled over and i’ve now got 15 from that month so i have 25GB of data and i still use only 5GB Month 3: does that mean the data from month one will be rol...

Packs

I tried to, add a minutes only add on and instead it paid for my subscribed pack but won't let me use it.How do I cancel the pack and get my add on?

infrequent use

I mainly use my phone to receive confirmation texts to verify a bank card or account. I got a £10 package thinking that would last me a year or more but even though I hadn't sent any texts or made any calls it expired after a month. Is there a pack t...

No network

Hi there , my sim do not show any signal and network