Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Topi up

Why I can’t recharge my number

Bundle

I have just purchased pay as you go sim and topped up I want to buy the special £20 bunndle 70gb and unlimited mins How do I purchase bundleCan I do it by call an automated number

October 2022 Refer a Friend Promotion for PAYG customers

Hello,October 2022 Refer a Friend Promotion for PAYG customersCan anybody help with the above? I recently moved to EE after I was referred by a friend who's an existing EE customer. Both of us were supposed to receive a £10 Amazon gift card by email,...

Change of Credit Card - setup a new card

Hi. Not sure if this is the right place to post.I have a speech and data pack on EE Mobile and I have recently changed my Credit Card. I had set up a regular payment of £5 per month to pay the £1 per week charge. There was no option to change the exi...

Keep the pay-as-you-go SIM card while in overseas

Currently I am in overseas and will return to UK next year about March. I'd like to keep the number and continue to use it. Otherwise I have to buy another one from other company. How I can retain my EE SIM card (tel number) without keeping to top-up...

£0 Balance event though I have top up

I have top up to renew my £30 pack but I did that on the date of auto renewal, so now I see a balance of £0 in my account as well as all the allowances in 0. Although, when I text BALANCE it states I have 800GB remaining for my pack. I'm confused, pl...

Topping up

I have an account with 3 phones, 1 of which is used by a colleague and it's a top onehow can I check balance on it remotely using the EE app and how can I top it up using the app?if I can't do it that way hiw can I top it up. im not with the phone

New Payngo Sim - Cannot receive Code to veirfy phone number to register

Hello Everyone,I bought a new top up Sim from EE Monday in LondonI put the sim in the phone and turned it onI logged onto EE and registered my accountBut my phone is not receiving the verification code to register my numberI am now in Dublin and trie...

Bought a £10 pack, not showing up

Renewed my current £10 pack, yet no data has rolled over and its saying that standard rates apply despite having bought it. Also showing that I only have 1000mb data, despite buying the pack yesterday and not using any data

Top up

Hello,I have just topped up my sim £10 and it’s automatically taken 5 off and given me a pack 5. I did not want this as I wanted a pack 10 please can the automatic renewal be turned off and the 5 pack swapped for a pack 10 thanks