Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New customer- how to get a payg pack

I am a new payg customer - do I have to top up with £10 and then choose a pack? On my account it says about the £10 pack, and my balance is 0. When I submitted my card info to ensure I can get discounts each month when I pay by card it hasn't updated...

Resolved! Data

I had 100gb on pay as you go however it finished before my pack even did so i was wondering why it went through so quick?

Top up my sim card

Hi, I try to top up my charge but the website does not accept my debit card. I change my card, but it does not work.How I can register a payment card?

Free data boosts

As a PAYG customer on a £1 weekly subscription I have built up 800mb of free boost data - 16 * 50mb. This week the boosts were applied at a rate of 10mb each and my data allowance showed as 160mb. Has the value of the data boosts been reduced?

No Service

Can somebody help pls . I just arrive in uk and I cannot top up because there is no service, and I cannot connect to EE at althe sum is on-site the phone but I cannot connect to EE... thanks

Using a £10 sim e-voucher

I have an old iphone 6 I wanted to keep in the car for emergencies. I bought a sim at my local shop along with an e-voucher, Try as I might I cannot get the evoucher to work. Does the e-vocuher have to connect to an EE phone because if so I am stu...

subscription pack extra data

I bought a sim with a 20GB extra data for £10 but it only shows 5GB on my account.How do I contact someone to credit the rest.

Pay as you go options

My question is around subscriptions: I wanted to renew for a month with a pay as you go option, but when I try to do that only monthly subscriptions that renew every month appear. Are the other pay as you go options (without subscriptions) not availa...

Topup only getting 30g not 70 as advertised

Hi have just got my pay as you go sim said I would get 70g but top up is only 30g

Data top-up ends on date of payment?

Not sure why it's saying it will end on the date of purchase?