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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2508 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4272 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15516 Views
  • 0 replies
  • 6 Helpful

new phone

I have just got my first mobile phone got the sim card put it in then got top up  with a vocher number and i am stuck do not know what to do next

c1001 by • Investigator
  • 773 Views
  • 5 replies
  • 1 Helpful

Pay as you go

I paid £20 ready for my pack to be automatically renewed and it went out immediately and then a further £18 was taken despite me being unaware that it was going to be taken as I had not been told I now had a subscription to EE as this had never happe...

Data taken away

Just as I was starting to be happy. Topped up as normal. Been given 1 gig of data no messages no calls for £10 plus lost all my previous data calls and messages. It appears as I have been reading that EE are prone to doing this

New subscription

Im new to EE and have run out of data only two days into my subscription pack. So I have bought a new pack with 5Gb of data. I had a text confirming this but my phone still shows 0data. I appear to have access to the internet etc. Do I need to do any...

Smp80 by • Visitor
  • 371 Views
  • 1 replies
  • 1 Helpful

Unable to receive international text on PAYG

I received a call from an EE operator offering to change my PAYG package. Since speaking with him, I can send, but not receive texts to overseas. I have switched the SIM card to a different phone, but this still does not help. 

tracey510 by • Investigator
  • 1365 Views
  • 22 replies
  • 0 Helpful

pay as you go subscription pack

I have only ever used my android phone up to now as an emergency pay as you go and used wi fi where I have found it in a public setting when on the move.Am going to Spain shortly. I am considering taking out an EE subscription pack for use in uk and ...

Fradgers by • Visitor
  • 502 Views
  • 1 replies
  • 1 Helpful

Unable to get data

I have £5 in my credit, how do I use it to buy data Also cancel my initial pack.

19753 by • Visitor
  • 382 Views
  • 1 replies
  • 1 Helpful

>Pack renewal

Keep getting texts to say i need to top up so that my pack can be renewed but i already have enough credit for it but it still hasn't renewed, very frustrating 

How do I get a subscription?

Hi all,I just moved to UK and bought an EE sim-card from airport. I've already registered an EE account and my new number. My question is how do I get a subscription with my new number? When I try to shop new subscription pack, they will send another...

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