Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Data top-up ends on date of payment?

Not sure why it's saying it will end on the date of purchase?

Top up

Hi Good evening, I bought a 15 pounds top up but it did not activated yet,and I really need Internet Could you please help me and activate my top up. Best Regards xxxxx xxxxxx [Mod edit: Please do not post personal information on the public board. Th...

Unable to use phone in South Korea - about to lose my number - please help?

Hello, not sure if this is the right forum?I am currently in South Korea, been here two months, and haven't used my phone for voice, text, or data since arriving as I have a wi-fi device which I hired and haven't needed the other features.Just receiv...

Payment

Hello. I have a problem. in one period. in one month I bought a 2x package for 30f. unfortunately, after buying it, it did not extend the expiry date. I don't have any more GB data. is there a solution?