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I can't use the credit that I have put

FernandoB
Visitor

‎15-12-2022 07:18 AM - last edited on ‎15-12-2022 07:56 AM by EE Community Moderator

Hello my phone number *********** has ended the contract that I had monthly, I have entered my EE application and I have recharged £15 and they appear there, but I cannot make calls or send text messages. because when I do it I get a message that I don't have enough credit, but I have put £15. I would like to fix it or get my money back. Thank you

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎15-12-2022 11:01 AM

@FernandoB : Did you ask to be moved to PAYG when you cancelled your contract?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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