Subscription pack not activating

michaelleemac · ‎14-12-2022

Hi,

I have had a new SIM card and when I got it I purchased a subscription pack. I have tried accessing data, making a call and sending a text and it hasn't activated. I have also texted balance to 150 (as per another thread here).

Anyone know anything else I can try?

Katie_B · ‎15-12-2022

Hello @michaelleemac.

Are you able to make calls?

Does anything report back different when you text BA to 150?

Katie 🙂

View solution in original post

XRaySpeX · ‎14-12-2022

@michaelleemac : Where are you?

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

michaelleemac · ‎14-12-2022

I'm in the UK. I paid for the £15 subscription pack when I ordered the SIM and can see that as my pack in MyEE on the web but not in the MyEE app. This is the response I get from 150:

Your current balance as of today 17:23 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Katie_B · ‎15-12-2022

Hello @michaelleemac.

Are you able to make calls?

Does anything report back different when you text BA to 150?

Katie 🙂

michaelleemac · ‎15-12-2022

Hi, I've woken up this morning and it looks like it must have activated at some time during the night. Thanks for the help! 🙂

Katie_B · ‎15-12-2022

That's great to hear @michaelleemac.

Have a wonderful day,

Katie 🙂