use of data from subscription packs in South Africa

HDBS · ‎15-12-2022

I have a 20pound subscription pack with data rollover.I have 97.1 GB available out of 104GB and have reached the maximum of free boosts. Can I use this in South Africa and If I can't will I lose all that I accumulated if I cancel? Thanks

XRaySpeX · ‎15-12-2022

No! As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/southafrica > PAYG.

You won't lose your Boost while you don't use packs but your current pack will expire at its normal time.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

HDBS · ‎15-12-2022

Thanks so much for your speedy response
Will i lose what I have accumulated if I cancel my subscription pack?

XRaySpeX · ‎15-12-2022

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

My previous answer stands.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP