29-12-2022 04:53 PM
Hi,
My son has two Alcatel mobiles, both with EE Sim Cards.
I got a £10 EE voucher today to load it onto the newest mobile, but both mobiles are not working - can't even dial 150 to top-up the 16-digit voucher code.
I suspect both haven't been active for a while - do these get switched off after a length of time that they are not used?
I don't want to buy another one, need to re-use one of these
Any ideas?
Thanks
Grosvm
29-12-2022 05:51 PM
Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.