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Topup voucher abroad

HaithemK8
Investigator
Investigator

‎14-03-2024 02:22 PM

Hello, please i have a topup voucher pin and i couldn't topup my balance because i'm currently abroad i contacted Facebook support page and they didn't care to reply to my messages

I couldn't send message to 150 because i'm abroad, how to put the voucher please ?

 2 days now and i couldn't topup my balance and still showing 0 

Please help!

0 Helpful
6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

‎14-03-2024 02:31 PM

Where are you? You should be able to text 150 from EU.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
HaithemK8
Investigator
Investigator
In response to XRaySpeX

‎14-03-2024 02:37 PM

Sending text message to 150 while abroad is not working

I contacted  EE Facebook  page and EE Twitter and both no reply at all it's 2 days now and i couldn't topup my balance

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to HaithemK8

‎14-03-2024 02:42 PM

If you're unable to use a top-up voucher from abroad (wherever you are, you never said) try using Fast Top-up online to pay by EE bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
HaithemK8
Investigator
Investigator
In response to XRaySpeX

‎14-03-2024 02:49 PM

I'm currently abroad visiting Tunisia, i already payed for my Voucher and i have it but i couldn't topup my balance throught 150 at all and i don't want to topup again since i have the voucher and i Didn't use it yet

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to HaithemK8

‎14-03-2024 03:03 PM

That's why you can't text 150 as you're outside EU. You won't be able to top-up with voucher there, but could do online.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
354-
Star Contributor
Star Contributor

‎14-03-2024 10:15 PM

If someone you know and trust is also on EE and in the UK, you could ask them to apply the voucher for you via the EE number? Good luck!

0 Helpful