Urgent Assistance Needed for Account Top-Up

[Dano10]

Subject: Assistance Required for Electronic Voucher Top-Up

Dear EE, Support Team.

I am currently abroad and unable to top up my account using an electronic voucher. Unfortunately, I cannot send SMS messages, make calls, or reach any advisors for assistance. Additionally, the application is not working.

Could you please advise me on alternative ways to contact a company advisor or complete the top-up process remotely?

Thank you for your understanding and assistance.

Best regards,

Ondrej ****

[mod edit: removed personal details from the community]

[Northerner]

Hi @Dano10 

Log into your online account

When did you last make a chargeable call or text.

Thanks.

[Leanne_T]

Hi there @Dano10 

Thanks for posting on the community. 

Could I also check, did you use the SIM card to make a call or send a text on the EE network before travelling? 

Speak soon. 

Leanne. 

[XRaySpeX]

@Dano10 : Where are you?

[XRaySpeX]

@Dano10 : Are you @VIKTOR_Smith ? Why is your post word-for-word with Urgent Assistance Needed for Account Top-Up ?