If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi, can someone please help me with my Pack. I have pay as you go sim and I always had a pack but this time I am tried to renew my pack but is not working. can you please check what is happening because I really need to use my phone asap. Thank you
I've been in the US for a while now (It's probably nearly 10 months) and while I was able to go online and add a £20 top-up to my EE phone number on the account, when I've tried to add a monthly pack I get an error message saying they're trying to re...
Hi, ee are incorrectly threatening to disconnect my number due to a lack of chargeable activity. I last used the number to make phone calls in April.Also cancelling the £41.50 in credit I have.How do I stop this happening?
Hi there, I have purchased many add ons, but today, every time I try to buy an add on, a purchase error message comes up. It says they are working to fix it. This is for my ee mobile WiFi box so I can’t just ring to top up as it is not for my phone. ...
Hi there,I live and work in Vietnam and recently spent 3 months in UK for a family bereavement. I used PAYG EE sim for 3 monthly packages. Before returning to Vietnam I called into an EE store to ask the best way to keep my number active whilst I am ...
I've topped up to start 15 £ pack but I can't start with my topped-up balance.
Hello, I am paying as I go and just now I top up 5 pound to have credit to make calls.but unfortuanly I cannot make calls, could anyone tell me what to do.I am in Kuwait now. regardsSamirah
Dear EE Team, I hope this message finds you well. I recently topped up my account (mobile no ************) by mistake. I have since left the UK and am currently abroad with no definite return date. I kindly request that the amount be refunded to my...
