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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 609 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 824 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24331 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13278 Views
  • 0 replies
  • 6 Helpful

EU MINUTES

Im on PAYG. I hear there is a package (possibly a EU ADD ON)  available that enables 100 minutes of calls within EU for £3 making that a good deal of 3 p per minute. however I've now spent more time than I care to mention trying to find how to do thi...

Groo by • Investigator
  • 1383 Views
  • 6 replies
  • 2 Helpful

problem with subscription pack

I toped up 30£ and tried to purchase the 15£ plan with my 30£ credit and it says that the purchase is made successfuly but no money is taken from my credit and noting from the plan is added (no internet, no sms, no calls) what can i do to fix this ?

New customer

I just got a new sim stating its £15 for 50gb and unlimited texts, calls. But on ee app it says the subscription pack has only 25gb. So which is which?

Sotera by • Visitor
  • 758 Views
  • 9 replies
  • 2 Helpful

Resolved! bolt on

i have 30 in my credit and lokking to buy 30 pound oackage how do i do thsi 

Resolved! Top up

Hi I just paid for a £15 pack, it has said £13.50 came out of my credit but my bank has paid £13.50. 

Resolved! No signal in Thailand

Hi I’am a pay as you go monthly customer and have no signal I need to get my OTP numbers for banking reasons..I have data roaming on and used in U.K. for last year although I don’t notify EE before I left the U.K. and reading posts here I didn’t need...

James4023 by • Investigator
  • 1216 Views
  • 10 replies
  • 7 Helpful
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