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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1496 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2056 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26718 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14234 Views
  • 0 replies
  • 6 Helpful

Subscription pack

Hi I recently bought a £10 subscription pack and was wondering why I can’t use the pack. Do I have to put money on top up to use it?

2320 by • Visitor
  • 347 Views
  • 1 replies
  • 1 Helpful

Resolved! ADD 10£

How can I add 10£ without credit card details please ?can I pay by Apple pay or transfer ? 

Anas9 by • Visitor
  • 457 Views
  • 1 replies
  • 0 Helpful

Pay as you go

I rang today to top up £15 and chose the option for 25gb data, however I have received no data and I can't get hold of anyone on customer services. Does anyone have any suggestions? Thank you!

Charged twice for roaming voicemail

I was charged twice yesterday for voicemail roaming when all I was trying to do was get rid of the notification, didn’t even want to listen to the message. Can I get at least one of these charges back? Was £1.80 each time

validity of the number

I bought a SIM card in the UK. I activated it in the UK. I am currently staying in the EU due to work. What do I need to do to keep the number and not lose it? I only need it to receive text messages at work

Moker by • Investigator
  • 480 Views
  • 6 replies
  • 6 Helpful

Technical

Can any one tell me when I call 150 my credit is zero but on EE website site I have £ 7.10 credit

Jupsie1 by • Investigator
  • 364 Views
  • 3 replies
  • 0 Helpful
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