Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Subscription pack not activating

I ordered a Sim card from EE to make use of the Subscription pack.I live on the Isle of Man and have a trip to the UK next week and then on to Germany. Our mobile service providers here are poor so I decided to go with EE. The pack is ideal and as ...

Resolved! How to cancel a auto top up

Hi all, Signed up to EE PAYG and picked a £10 pack. I set the auto top up for £10 for 3 days before the pack was due to renew thinking it would be taken from the balance BUT now find it just bills the card again and the auto top up amount is not used...

Resolved! Losing credit

Just received a text(accidentally deleted it)basically saying I will lose all my credit because I haven’t used phone

Resolved! Re: Recovering old number for a login code that is being sent to it

hello , i need recover my number again please, what can i do ? what the number i can call to resolve the problem ? the number is XXXXXXXXXX , its possible ? our is it disabled forever ? [Mod Edit: Removed mobile number]

Top up issues

I paid for a £15 pack today but nothing went through and my money has been taken by EE. I texted AL a minute ago and still no credit has been put on.

Can’t send a text even though I’ve topped up £15 no info of any pack allowance

Spent £15 on a new sim have no credit or info on pack allowance and can’t send a text?

Resolved! I bought a £30 pack and I can't use it because I already have one, how can I sto

Pre-paid £10 PAYG card not topped up

I recently received my £10 PAYG SIM. I swapped my old number from my previous network provider, but I'm still waiting for the £10 top-up to be added to my credit. The money has left my bank account. The leaflet in the post said it should take up to 2...

Resolved! How do I shut an account down when someone passes away?

I just wanted to know how to delete an account when someone passes away on the EE Site.

Resolved! Meaning of chargeable activity (hibernation)

Hey guys,I have a question regarding the exact meaning of chargeable activity. In https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls blog bost, written that What is a chargeable activity?voic...