Payed for top up but it hasn’t come into my account

gm227 · ‎03-07-2024

Hello, I am an international traveler and bought a physical sim at a shop yesterday. I went online and bought what I thought was the 15£ top up to receive my data but nothing has come into my account yet. My order number for what I bought is xko********

[Mod Edit: Removed order number]

XRaySpeX · ‎03-07-2024

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

gm227 · ‎03-07-2024

I’m near London

Christopher_G · ‎03-07-2024

Hi @gm227

Welcome to the community.

Is the SIM showing an EE signal? What does the reply say when you text AL to 150?

Chris