Number Deactivated After Inactivity

[vannyrao19]

Hi everyone,

I'm hoping someone might be able to shed some light on my situation. I have an EE SIM card that I purchased in the UK and used for a year while living there. I returned outside UK last September and haven't recharged the SIM since then.

For a while, I was still able to receive OTPs on the number, but that stopped in March. I'm now concerned that my number might have been deactivated due to inactivity. In fact, I see a message of 'Closing Adjustment' on 26 March, after which I stopped getting messages.

Has anyone experienced something similar? Is there any way to reactivate my number. I haven't been able to find a chat option or email address to contact customer service directly. Only call is available which I am not able to do from here as I am out of UK. 

Also, if I purchase a data pack now, would that reverse the deactivation?

Any advice or suggestions would be greatly appreciated!

Thanks in advance.

[XRaySpeX]

@vannyrao19 : Sounds like your PAYG SIM has gone into hibernation & then completely deactivated.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[vannyrao19]

I topped up right now with £10 right now but nothing happened. 

[XRaySpeX]

It's too late now! It's already gone into hibernation & worse.

[vannyrao19 · Accepted solution]

Got it solved. Called this number 00 44 7953 966150 and they removed my number from hibernation. I am outside UK so used this number. Just one phone call and it was solved. 

Thank you for the reply. 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Halidekerem02]

İ am living the same problem

[Halidekerem02]

İ cant call i am outside uk

[Halidekerem02]

İ am out of uk

[bristolian]

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@Halidekerem02 wrote:

İ am living the same problem. İ cant call i am outside uk

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If your problem is the same, I would suggest following the advice - it will also be the same. The post from 12/05 @ 5.42pm includes reference to calling from outside the UK, including the international contact number.