Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 13585 Views
  • 7 replies
  • 9 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9386 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 38931 Views
  • 27 replies
  • 21 Helpful

Deregistration while abroad.

As soon as I made a successful call abroad , EE seems to have deregistered my number. So now it is impossible to contact EE despite having ample credit and use of my wife's data hub. Why is there no online chat facility to contact EE?

NWheble by Visitor
  • 228 Views
  • 1 replies
  • 0 Helpful

Recharge

I recharge yesterday 15 but not recharge but my blancnce cut from my bank accoun 

Automatic Card Payment Not Working

I have an EE pay monthly sim. Seems like my automatic payment did not come off this month. Also myEE isn't processing a manual card payment? Phone is not connecting mobile calls, saying "You have insufficient credit,"? Is this an ongoing issue? Haven...

Customer help

I am trying to purchase phone  and Apple Watch keeps asking me to add EE number and devices I haven’t got any please advise 

EE APP - Switch to Pay Monthly and Save 20% - Doesnt Work

On the EE App on the Shop Tab there is a message to say"Switch to Pay Monthly and Save 20%" (From PAYG)1. Text Switch to 150 to get your unique discount codeIf i text Switch to 150, it seems that it does not recognize the code.Also Here - https://sho...

foxtrotmike by Skilled Contributor
  • 734 Views
  • 3 replies
  • 1 Helpful

EE PAC CODE

I have an old number that was originally on TMobile, and now under EEjust a BASIC PAYG , and i also had another provider for unlt calls texts, and as they have increased their prices, and the SPAM CALLS i was getting on my TMoby number, i now want to...

New sim

I’ve got a new SIM card and I’ve topped up but it won’t let me message or do calls 

PAYG - No waiting calls - what instead?

HiI know, that Waiting Calls is not available on PAYG. But what can I use instead? When Im having a phone call and somebody try to call me at the same time, he could not connect with me, he just can hear signal "busy lane". I dont receive any informa...

shevet by Investigator
  • 1192 Views
  • 7 replies
  • 4 Helpful