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Re: Problems galore

Rphelps
Explorer

‎13-06-2024 05:46 AM

Hi, I last used my EE SIM in Oct 2023...Just landed in London and having majornpriblems getting a 20GB 30 day pack. EE took my payment of £20 for the Top Up, but states there is an error every time I try to buy the Pack. Any ideas appreciated.

Russ

4 REPLIES 4
Rphelps
Explorer

‎13-06-2024 06:28 AM

...further to above, I am pretty sure my SIM is still active as a small amount of credit still showing. Is there a major issue with Subscription Packs in the App?  Plus the text 150 option will not work for me!

Katie_B
EE Community Support Team

‎13-06-2024 07:20 AM

Hi @Rphelps. 

I'd recommend getting in touch so our customer care team can check the status of your pay as you go account. 

If you are unable to call from another device, please visit your local EE Store. 

Katie

XRaySpeX
EE Community Star
EE Community Star

‎13-06-2024 02:38 PM

@Rphelps : Your PAYG SIM has gone into hibernation after such a long period of non-use. You might just be in time to get it back.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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mikecooke1940
Investigator
Investigator
In response to Katie_B

‎13-06-2024 06:52 PM

Katie_B has the best advice: "go into your local EE store".
I did just that and fortunately met miracle-worker/guide Mehran at Hounslow store. He did better than I hoped: he got Head Office to use my (enforced) £40 credit to put a 1 month plan on my old Galaxy (£20) and on my new Pixel 8 installed a REAL SIM card (replacing silly Airalo data-only e-sim, never OK) for other £20. Both phones work as I wanted. Yippee!
As we Canucks say "thanks  a bunch,  Mehran - merci, mille fois!"
A most satisfied MIKE xx

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