Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Refund

I forgot to cancel my pay as you go pack and it just charged me for it, is it possible for me to get a refund because I don't really want to pay

Resolved! Lost boosts

Hi I’m looking for help I seem to have lost all my data boosts I use to get 10.5gb now only 5gb is showing

Missing Top-up

Packs

My packs are not showing

Account

Cancelled Bolton through 150 text as didn't want it anymore and got it confirmed and then topped up but it renewed using.my credit

Two top ups running

I've ended up with two top ups my original £10.00 and my new one which is £18.00 direct.my account shows the £10.00 but not the £18.00 even though that amount is coming out also.

Calls blocked on pay as you go & can't access the roaming add on

I changed from the bill phone I had for about 25 years to a pay as you go as I was leaving the UK but I still need to use the phone now and again for bank stuff as it's the registered number. But I can't make any calls from it or send sms to get thi...

Resolved! Top up

Hi I topped up last night as my usual pack was to be renewed today, but it didn't renew. Texted BALANCE to 150, got the following reply: "Your current balance as of today 10:54 is £10.00. Your last top up was £10.00 on 16/11/2023 at 22:28. For more i...

Sim Hibernation while in Korea

Hello,Hope someone can help me, my sim card hibernated last September 25, it just removed load on it and says “closing adjustment”.I called Customer service 2 days ago and he said wait for 5 minutes and i would be able to call and text, but nothing u...

Charge to my account

Hello, I just reloaded my account but nothing appeared in my account but in my bank account they say they charged me, I would like you to help me resolve this please