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A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2520 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4294 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15529 Views
  • 0 replies
  • 6 Helpful

losing my credit and mobile number

A month or so ago i received a message from EE that i needed to call or send a text message to retain my credit and mobile numberI did send a text message to someone the 26th of last week and i was charged and it was took from my credit balanceI rece...

telmel by • Explorer
  • 551 Views
  • 1 replies
  • 1 Helpful

Add ons not working

I cannot seem to access any of the services to add on additional data, and it is quite frustrating. Nor can I reach or call EE for support as it says the service is temporarily unavailable.I received a text message for possible data add on packages i...

Nz15 by • Explorer
  • 743 Views
  • 1 replies
  • 2 Helpful

Resolved! No service from 150

Hi I am a very light user and recieved a text message about disconnecting my service as I had not made a chargeable call etc within the last 6 months, this is incorrect. the text was sent by EE on the 9th April 2024, I understand that sending a text ...

EE Pack charge

Hello,I recently moved back to PAYG from PAYM , I wanted to know if I bought a £20 pack (That's the old one) and if I bought it to just get mobile data outside the house for the moment, would I be charged for buying 2 packs@James_B  could you help me...

Mark-Loat by • Investigator
  • 572 Views
  • 2 replies
  • 2 Helpful

Resolved! Charges on PAYG sending GIFs

I sent a GIF in reply to a text message and was charged (I think) 39p, I that correct, I cannot see any breakdown on my account - I never send GIFs. so I don't know, Are GIFs charged differently from regular text. I was once charged for texting/phoni...

peterg by • Established Contributor
  • 1322 Views
  • 3 replies
  • 1 Helpful

Resolved! Top up issues

Hi I’m unable to top up my phone I have credit left in my account can I get some help to short this out please.

Resolved! Cancellation of sim payg

How do I cancel an order I placed for a sim only subscription payg . Tried to contact Ee but no option to speak to an advisor 

Funmi02 by • Visitor
  • 500 Views
  • 1 replies
  • 0 Helpful

Disconnection

Just received a message from EE saying my number will be disconnected in next 3 months coz I have not made a chargeable call/text ..I have checked my records in the last 6 months that I have top up my credit and made chargeable taxes nearly every mon...

zaini7 by • Investigator
  • 609 Views
  • 1 replies
  • 3 Helpful
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