Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

packs

Good morning,I had pack30 until now and the auto-renewal date was on the 3rd of May but I did not renew it because I wanted to change.Now I have made a top up of 15 pounds because I want to activate pack15. I have tried all the possible ways to activ...

Pay as you go pack not working

I recently topped up my £15 pay as you go Sim with £15 before it said the pack would expire. It said the £15 was received but now only a couple days later 8 cannot make calls and when checking my balance it said nil. What has happen to my money?

£10 Subscription turned out to be £20 and no data at all

Hi, I've just topped up £20 to my EE, paid £10 subscription for the unlimited texts and the 8GB monthly bill. But instead of paying only £10 all the £20 are gone, and I don't have any data either. Can someone help me?

Resolved! Safe search off

Turn off safe search

Happy to use ee

Hi everyone could someone pls help me to find the packages in ee app??I don’t know why they put many nonsense advertisements in the first page of ee app and they don’t understand if someone wants to buy a f…king device they can search it..Or maybe th...

Top up done but subscription not renewed

I did top up my account with 15£ usually. It’s shows the amount it was taken from my account. But my monthly pack not renewed and no call no date and no minutes. I did top up on 30th of April.could you help?kind regards,kitti

Re: I lost my sim card

hello I lost my phone and the sim is pay as you go

Resolved! Receiving SMS messages in Spain

I have a UK PAYG SIM, and for the past couple of months I have been unable to receive SMS messages whilst in Spain.This is most inconvenient as I require them in order to be able to access my UK online banking account, which sends me OTP codes that d...

New PAYG Sime with £10 top up not showing after almost a week

I bought a new PAYG SIM with £10 top up almost a week ago. The leaflet says the £10 top up will be applied within 2 days but I checked my balance today and still £0. Do I need to do anything else?

Roaming in Papua New Guinea

I am currently in Papua New Guinea.. My EE Sim card was working perfectly fine when data roaming was switched on now it has suddenly stopped working and I need it to get back on as I use my ee number abroad for banking purposes