Topup not arived even though account had money taken from EE

[Ashwin1990]

I toped up from the EE website using my debit card.

Money was taken but i didnt receive the money.

I waited a few hours and had to re top up using the call ee option again in the evening which worked.

I havent been refunded from the missing topup and it shows EE as the money went too

[XRaySpeX]

It could take a day to appear.

What does texting AL to 150 from your no. fully report verbatim (it is free)? Keep doing that until it does!

[Ashwin1990]

Same i went through the same exact situation 

[Leanne_T]

Hi @Ashwin1990 

Do you have a query we can help you with on the community? 

Leanne.

[Ashwin1990]

I cant find live chat  on the site nor app

[Ashwin1990]

Im awaiting a refund of £50 from a online ee site topup and it didnt come through.but my bank took the funds and i called ee and they had no record of it...and that same day i made another £30 topup via phone using my card which worked.but im still awaiting refund and the chat option removed is such a disappointment for dealing with such issues

[Ashwin1990]

Its been 8days.i had to topup twice and only the 2nd topup arrived

[Ashwin1990]

Awaiting this refund from ee been over a week now

[Leanne_T]

Hi @Ashwin1990 

I am sorry the chat option is available for pay monthly accounts, to discuss the pay as you go refund please call us on 150 and the team will be happy to help 🙂

Leanne.

[Leanne_T · Accepted solution]

Hi @Ashwin1990 

Please call us on 150 and our pay as you go guides will get this looked into for you 🙂

Leanne.