Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Error when trying to top up

I've been trying to top up for the last few days but I'm getting this error: Sorry, we cannot proceed entered invalid data. I double check the data and I'm sure they are correct. Tried on a different browser, tried fast top up and tried with a differ...

Change from pack £15 to lower

Hi all,I bought my EE card 2 years ago with £15 pack. I have been using this pack since then. Today I was trying to change it to £10 but it didn’t work. First, i was trying to change it from MyEE app but it showed error message. Then, I was trying to...

Order receipt

Hi, I topped up my SIM card today and was wondering how I find/receive the VAT receipt for this?Thanks,Sarah

failed to renew my pack

my pack was automatically renewed every month. However, today is the renewal day but it didn’t proceed. I have checked my debit card associated with my number which had nothing wrong. I also have enough credits on my EE account. However, none of them...

Resolved! 4GEE mini WiFi in Europe

I have a 4GEE Mini WiFi which is a PAYG with monthly subscription packs. will this operate ok in Europe without any add ons?

Can’t buy subscription

Hiya, I went into an EE store yesterday to get a top up and to load on a £20 pack. When the man helping me texted ‘PACK20’ to 150 and then ‘YES’ it came back with: I'm sorry, we are experiencing some problems and can't add your pack right now, please...

can't buy adds-on roaming data

I'm trying to purchase a European roaming package, but the page keeps showing an error and I can't purchase it.

Resolved! Remove credit card

How can I remove my card details from my EE pay as you go account.

Resolved! How to Add Subscription Pack to a pre 2021 PAYG sim from in My EE account

In my ee account with large amount credit in account I can't find any way to purchase an ee Subscription Pack, Button in account that states Buy packs and Add On's only leads to information page about packs, also another button called Choose your Pa...

Resolved! data sim

i have a sim only deal for a router and have put £10 credit on it , but my account shows zero data , mins and texts available . can someone help