Pay as you go

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Bank card

Why can't I Connecticut my bank card to my ee account?

Refund query - need email or whatsapp contact for EE from Germany

Kia ora, I need an email address to contact to arrange a refund on an online order.I think my number has gone into hibernation as I have been away from EU/UK since February 2023. I've just returned to Germany and am unable to use my SIM. While in New...

Supsucribtion pack

Hi I wanted to order a supsucribtion pack yesterday but I ordered PAYG SIM by mistake I want to cancel the purchase please

Re: This content is blocked. contact the site owner to fix the issue.

Also having the same issue whenever I try to purchase a pack or top up.

Resolved! ETU

It won’t let me redeem my electronic top up when I text 150

Resolved! Refund

I topped up £30 and asked an employee to help me get a better pack and I didnt and the £10 one activated so I have £20 on my account that I could have back as I have this pack untill then end of the month

Resolved! reactivate out of service number

Good evening, How do I reactivate my out of service number please thank you

Resolved! How do I covert my credit into a pay as you go package?

I have 10 pound credit but can't covert to data and mins.

Resolved! Trouble activating SIM?

Hi, I have an old Nokia phone which supports 2G and have bought a '£10 8GB Plus 500 Minutes and Unlimited Texts' SIM card to use with it. The instructions unhelpfull state:1) Pop the new Sim in you phone2) Add £10 to your balence3) make a call or tex...

safe website to buy top up codes

i tried to buy a top up from the tesco website, they have taken my money and not given me a top up code. what site can i use that wont steal my money. to recover my money from tesco i am going to take £15 of goods from a tesco store without paying f...