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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 542 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 738 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24043 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13196 Views
  • 0 replies
  • 6 Helpful

PAYG Subscription Pack

I ordered a free sim which arrived today and I am currently trying to get my first subscription pack. Essentially the setup says to register the number (which I've done) then head over to top up and buy a subscription pack, so I've topped up £10 for ...

Seeknife by • Explorer
  • 667 Views
  • 3 replies
  • 0 Helpful

Re: Sim card validity abroad

I’ve recently lost Signals on my EE Sim. Is there a way to recover the number? I don’t k know when I last topped up or did a chargeable action. I had Signals throughout except when I entered Saudi last week. This Pay As You Go Sim was purchased in De...

Need to speak to customer service asap

Hi,I need to speak to someone asap please as I was told that a refund was due back to my account and I am still waiting for it please? Thanks ian,please call me,   [mod edit: please do not post personal information such as phone numbers on the public...

My balance

I recently purchased a voucher for £20 and my Balance was £20. But then it replied with this:Welcome to EE. Thanks for buying a £10 pack, it'll come out of your credit as soon as you use your phone. It gives you 500 minutes, unlimited texts, and 8GB ...

Resolved! Renew

How do I use my credit iv just top up with an is now on my phone on my account aswell how do I use that to get my pack again 

7 day pack not renewed

Just came back from a 6 week holiday and noticed my 7 day pack hasn't renewed since late Nov / early Dec 23 as  data, phone, SMS are all zero. The account still has nearly £14 in credit so the issue isn't related to insufficient credit on the account...

sohanp by • Contributor
  • 476 Views
  • 7 replies
  • 2 Helpful

Subscription packs

Hi, I’ve just bought this sim and added £15 to the account. I want to turn this into the £15 subscription pack but everything I try doesn’t work. It’s telling me that I can use the credit to turn it into the data, minutes and texts but I go to and it...

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