New contract

[Emanhelaly]

I have spoken to ee yesterday and they said my new contract will start after 10 min and it has been more than 36 hours and i don’t have any min or data i need to contact my family and it’s very hard for me rightnow 

[Leanne_T]

Morning @Emanhelaly 

Thanks for coming to the community. 

Could you text BALANCE to 150 and let me know the full reply? 

Does the new contract plan show in your EE app? 

Leanne 🙂

[Emanhelaly]

Your current balance as of today 08:40 is £8.80. On 14/07/2024 your £10.00 Monthly Debit/Credit Card Payment will recur. Your remaining data includes of rolled over data. Your last top up was £10.00 on 14/06/2024 at 23:04. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Hi @Emanhelaly 

Thanks for coming back to me. 

Have you changed your pay as you go pack or moved to a pay monthly contract? 

Leanne.

[XRaySpeX]

@Emanhelaly : You don't have a contract. You are on PAYG.

Have you been able to make any calls or texts? You currently don't have enough to buy a pack as you seem to have spent £1.20 somehow since topping up on 14th June.