Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Switch from contract to top up living abroad

Hello,I'm currently living abroad and interested in keeping my current EE mobile number while switching to top up option. I would like to know how I can manage this switch, considering I'm not in the UK and unable to come back to the UK for a while.I...

Re: I want to change bank card details

I buy a £30 package monthly I registered my old card but now I have a new one and I can't find out how to change my new bank card. How do I do it or could you put me on the right link please.

Re: Calls blocked on pay as you go

I have had the same problem. The EE rules are incomprehensible. I'm in Australia, with ever increasing credit (only usable in the UK) and unable to even find where to purchase the 'roaming data add-on'. I'm stuck with EE for the moment due to banking...

Thieves, 20 pounds were charged for two days, it was finished. Also, 20 pounds w

Thieves, 20 pounds were charged for two days, it was finished. Also, 20 pounds were charged for three days

Data

Does anyone know why my data isn’t arriving I’ve just bout a 20£ subscription pack and I can’t get the data @Everyone

Bad sim card

I purchased a we SIM card at Heathrow airport on April 6th and put it in my phone and was trying to use it for a couple days and it would not work. So I text to the number provided and it said my SIM card had used up all its data late December 2023...

Pack Activation

I have toped up 30£ manually and want to activate a monthly pack, can someone please share the procedure.Have tried helpline but no success..

Cant phine 150

Hi I think my phone is in hibernation mode I have topped up tried to ring or message but no luck can't ring 150 to speak to anyone to get it out of hibernation as all I keep getting is I don't have enough credit is there anyone who can help please

Resolved! 4G connection speed. Is it capped?

I used to get 70-120 Mbps at my house with EE I now get exactly 30 Mbps. I used to be on an EE contract and swapped to PAYG subscriptions. Are the PAYG subscriptions capped?

data

i just topped up my phone and now my data isn’t working and i have my other top uo still on there but no data left in that one