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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22295 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12649 Views
  • 0 replies
  • 6 Helpful

wont top up

im £40 in credit and my package was meant to renew today, but it didn't renew as text says i need to top up. the money is in the account for them to have but for some reason its not recognizing it? i've had account for years with no issue with top up...

My EE sim has been stopped

My sim has stopped working and ive just made a topup today for it to work but it still hasnt been reactivated. please couuld someone sort this out. My number is ********. Thank you. it hasnt been 3 months since it stopped only 2 or 1.   [mod edit: pe...

Subscription not renewwed

I've had the same subscription pack for ages .. I topped up but it has not renewed. It's making me pick a new pack but ill lose my rewards

Can't authenticate my new debit card

I've tried to add my new debit card to my account for my PAYG and am having problems.  I've entered the new number, expiry etc etc but when it comes to the additional payer authentication where it connects to my bank for me to confirm it, nothing hap...

rach139 by • Explorer
  • 537 Views
  • 1 replies
  • 0 Helpful

buy more data on flex

on a flex15 subscription and have run out of data, but no option to buy add ons on app or site. Does anyone know how/if it is possible??

JVG by • Investigator
  • 337 Views
  • 5 replies
  • 0 Helpful

where's the money

I topped up my account on November 21st. Why do I still receive SMS saying that I have no money in my account?

urgent help needed

my sim card has gone into hibernation and i cant call 150 to get it reactivated, it says i dont have enough credit to make this call

Resolved! Pay as you go

Hi there I would like you to reinstate my pay as you go service as there is still a credit of £8.70. Please let me know what I can do to keep the account in an active states. Thank you.  

Jild1970 by • Investigator
  • 446 Views
  • 6 replies
  • 5 Helpful
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