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Data pack waiting and not working

ginger_
Visitor

‎15-06-2024 04:19 PM - edited ‎15-06-2024 04:21 PM

I've bought a sim card (15 pounds pack with 25Gb of data). It worked for a couple of days and then stopped. I'm 100% sure that I haven't used all my data. Now it says "You don't have any data" and the "25GB Subscription pack" is in "Waiting" status. I've tried to send messages to 150, but it says "You don't have a pack".  It is ridiculous. Can someone help me, please?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎15-06-2024 05:50 PM

Hi @ginger_ 

Have you tried restarting your device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎15-06-2024 08:10 PM

@ginger_ : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Try texting NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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