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Charged twice top up

Jlymer95
Visitor

‎16-06-2024 01:32 PM

Hi, I’m messaging you as it possible to cancel a pending transaction of £10 as I’ve charged twice for my top up please.

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2 REPLIES 2
Rky
Prodigious Contributor
Prodigious Contributor

‎16-06-2024 01:38 PM

To request the cancellation of a pending transaction for a double-charged top-up on EE, follow these steps:

• Phone: Dial 150 from your EE phone. Explain the situation and request the cancellation of the pending transaction.
• Live Chat: Use the live chat option available on the EE website for quicker assistance.
Provide details about the double charge, including the date, time, and any transaction reference numbers if available.

• Clearly state that you were charged twice for the same top-up and request a refund or cancellation of the second transaction.

Best Regards,
Raj
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XRaySpeX
EE Community Star
EE Community Star

‎16-06-2024 01:38 PM

PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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