ADDONS PURCHASE ERROR - HELP!

[StageSixBG]

ADDONS PURCHASE ERROR
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I get this error when I try to check my addons or buy a new addon (Pay as you go SIM card).
It's the same via app (Android phone) and via browser on a laptop.
It worked fine before, I bought a 7 days roaming addon last week.
Any ideas how to fix?

[James_B]

Hi @StageSixBG,

I'm sorry to hear you're having problems purchasing an add-on via your account.

The error message indicates we're aware of the issue and the team are working on it.

If you need to purchase an add-on in the meantime, please get in touch with Customer Care.

Thanks

James

[StageSixBG]

Hi,

I need to buy 7 days of roaming addon as soon as possible (currently in Germany...)
It still doesn't work via browser and app.
Is there any other way to buy that addon, maybe SMS?

[Joyjamie]

When will this be fixed? Been in touch with Customer care and they cannot help.  

[XRaySpeX]

You should've been offered by text to buy a PAYG roaming add-on when you arrived in Germany.

Do you have an active pack? You can only get these add-ons when you have a pack as they are for using your pack allowances in the EU.

[StageSixBG]

Hi,

Yes, I have an active subscription pack.
I used to pay for the roaming addon many times, never had problems before.
The problem is not solved yet, any ideas?

[Leanne_T]

Hi @StageSixBG 

Thanks for coming back to us. 

Which add-on are you looking to purchase? 

Are you roaming or in the UK? 

Leanne 🙂

[StageSixBG]

Hi,

I am trying to buy a 7 days roaming addon, currently in Germany.
Can I buy it with SMS or only via the app / browser?

[Leanne_T · Accepted solution]

Hi @StageSixBG 

Could you try texting ROAMEU7D to 150 does this work for you? 

Leanne 🙂

[StageSixBG]

Hi,

Many thanks! It worked with SMS, addon is now active! 🙂