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New data plan

LittlePrincess
Visitor

Good morning,

I set up my new sim card yesterday morning, purchased £10 credit and then text that I wanted to purchase a data plan,  plan10 i had a text to say "thanks we are adding yout £10 plan right now" but I still don't have my plan and no money has been taken from my credit, how long would this usually take? I have since tried to purchase the plan through the app using the credit but it just keeps saying error try again.

Any help you be appreciated as I need my plan to be up and running foe today.

Thanks

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@LittlePrincess : What does texting AL to 150 say? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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