ADDONS PURCHASE ERROR - HELP!

[StageSixBG]

ADDONS PURCHASE ERROR
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I get this error when I try to check my addons or buy a new addon (Pay as you go SIM card).
It's the same via app (Android phone) and via browser on a laptop.
It worked fine before, I bought a 7 days roaming addon last week.
Any ideas how to fix?

[Leanne_T]

Thanks for letting me know @StageSixBG 

If you get the error in future in your EE account, please report this to our mobile guides on 150 who will get this looked into. 

Thanks 🙂

Leanne.

[Joyjamie]

Well still not working for me and help on 150 was useless.   Currently have Pay As You go sim which cannot buy an add on for,   Can you please sort.   

[Leanne_T]

Hi @Joyjamie 

Which add-on are you trying to purchase? 

What did our mobile guides advise when you called 150?

Leanne 🙂

[Joyjamie]

Just want text add on, don’t have smartphone currently and really need this sorted

very annoyed

[Leanne_T]

Hi @Joyjamie 

Have you text ADD-ON to 150 from the phone, and followed the information in the reply to add the text add-on? 

Leanne.

[Joyjamie]

Yes says EE packs not available for my plan?   Want add on

[XRaySpeX]

@Joyjamie : Text ADD TEXTS to 150.

[adrianbirch5]

I have credit but I am unable to use it because of this addons purchase error

[Katie_B]

Good morning @adrianbirch5. 

Thanks for coming here. 

Do you see the error when trying to purchase a pack through texting 150?

Katie

[adrianbirch5]

Adrian