Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

abroad

i’m so upset, this has happened before. i purchased the 7 day abroad data roaming add-on only to realise i also have to pay for another add on of data. then when i bought the data add on, (it said for the uk and eu) when the payment came through it i...

Flex plan

I keep trying pay my £15 flex plan and it isn’t letting me

Not receiving messages and phone calls

When people is phoning me it’s saying you got be connected to this number and I’m not receiving calls either

Resolved! Where has voicemail gone?

I have a pay as you go phone, which has always had voicemeial, but this sudeenly seems to have disappeared. Is this an EE decision to stop it, or has something else been changed that I've missed?

Outrageous stolen credit by EE and cut off my phone number and signal

EE are an APPALLING company who literally steal money from customers. As a PAYG customer in Ireland but with a UK number (as I visit and lived there before), I recently topped up on 19th Nov 2023. Initially topped up £5 but as I had a UK bank card b...

Re: How to live chat with EE team ?

Hi I just top-up my phone with £10 I need the bundle for calls

Want to stop using one phone - advice needed

Hi All, I have 3 phones - one is for my use and is on a contract. The other two phones are used by my children. They are NOT on a contract. I have a Pay As You Go EE Sim for both and top up monthly. One of my children is 18 and wants to find his ow...

Wrong plan added

I’ve accidentally added a £5 pack instead of £15 and the £5 doesn’t give me enough data too last the month is there anyway way I can switch plans even though the £5 one has started or maybe get a refund so I can add the £15

No Service

I live in Belgium and had my phone working properly for months now. I use my number and everything is fine. I do not have an account linked to the telephone number unfortunately. I had no balance when the no service issue happened but have recharged ...

Roaming not working loaded &20/-

I have converted my contract to pay as yu go the agent forgot to activate the roaming option I am abroad cannot receive or make calls pathetic tried contact on the messaging system hope it’s will be done at time poor service and wait time hours