Payment issue

[Ashleymac18]

Hi, why do I have issues everytime when I try to process a payment when topping up or wanting to start a pack! It’s been happening way too much! Everytime it happens I have to phone EE, the bank said it’s EE issue. It’s just annoying having to phone everytime .

[XRaySpeX]

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

[Ashleymac18]

Hi there thanks for replying, but no this doesn’t work either!! 
It is soooo irritating.

Any other solutions?

thanks 

[XRaySpeX]

What error msg are you getting?

[Ashleymac18]

It just says “ error “ in red everytime. I contacted the bank but they said it’s EE. 

[James_B]

Hi @Ashleymac18,

Do you get the same issue if you try to top up with a different card?

James

[Ashleymac18]

Hiya, 

Yes I do still get this issue with a different card 

[James_B]

Have you tried clearing your cookies and cache, or using a different browser @Ashleymac18?

James

[Ashleymac18]

No I haven’t tried that, but that’s a good idea.

how would I do this? 

thanks

[James_B]

Which web browser are you using and on which device/phone, @Ashleymac18?