No credit, cannot call or send sms

[Blondgangsta]

Hello,

I have bought Subscription pack £10 (new sim). I have already receive message saying my number (from O2) was successfully transfered. I have restarted phone several times. But I cannot make calls it says I have not enough credit (credit shows £0), a cannot send messages. I thought £10 i paid will be transfered to my credit once my number/sim is active? How do I get those £10 I paid to my credit? 

[Christopher_G]

Hi @Blondgangsta 

Welcome to the community.

If you text AL to 150, what does the reply say?

Chris

[Blondgangsta]

Your current balance as of today 17:51 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Christopher_G]

OK, thanks @Blondgangsta 

I recommend speaking with our Mobile Care team so they can check what has happened to the credit that you mentioned and help you get up and running. 

Chris