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Pay as phone seem to have paid twice

Kaz27365
Investigator
Investigator

‎20-06-2024 09:32 AM

I seem to have paid twice , as taken £10 of my credit balance and taken £10 out of my bank . How do I sort this please . As I requested it to come off my credit 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎20-06-2024 09:37 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Kaz27365
Investigator
Investigator
In response to XRaySpeX

‎20-06-2024 11:10 AM

Hi and thankyou
I had £20 credit on my phone so I did it to renew from that balance . But I
now have £10 left on my balance and EE having took £10 from my account . I
just can’t work it out
0 Helpful
Leanne_T
EE Community Support Team
In response to Kaz27365

‎20-06-2024 01:25 PM

Hi @Kaz27365 

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne 🙂

0 Helpful