Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Activate plans via vocher balance

How to activate my voucher balance to plan activate

How can i speak to an advisor?

Hi I would like to upgrade my pack but doesn't recognise my debit card details. Help please

Why won't EE complaints listen

I just want my PAC code, they won't give me it by text for some reason beyond logic. So I put in a complaint, and in the complain explain due to my disabilities I can't do a phone call, but they keep trying to ring, so I put in another complaint agai...

Resolved! International texts do not send - error 28

Recently got an EE Sim card PAYG for my phone. Unlimited texts. However, anytime I attempt to send an international text to cell number I know that work normally, I get a failed to send - error 28.Any ideas?

Pay as you go sim

I have just purchased a £10 per month pay as you go sim with 8gb of data however it states 30gb for the first 3 months then 8gb. The 30gb is not reflecting. Please help.

Resolved! I want to top up my sim for data but it doesn’t tell you what data you will get

Resolved! Top up issues (buying a pack)

Hi, does anyone know how I can purchase a pack with a top up I have already put in my phone through text? Customer service is shut which is stupid as topping up doesn't require speaking to anyone nor should buying a pack and the app is a joke its jus...

Resolved! Sim Apparently Hibernated

Hello, my SIM card is apparently hibernated. I'm still within the 3-month period after 6 months of non-usage. I topped up £5, but I still can't make or receive calls or texts. What do I need to do?Thank you so much

Extending Sim Card Usage

Hello,I purchased a SIM card at the airport on February 1st, and I was informed that it is valid until March 3rd. I would like to extend its validity for an additional month, but I am looking for a more cost-effective solution. So, here is my questio...

Two topup subscriptions

Hello!Two subscriptions have been assigned to my bank somehow (both are called EE Topup Vesta). They cost 9 and 10 GBP, but my plan should cost 10 GBp. As a result, I have an increasing excess on my EE account due to duplicating topups.I would like t...