Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up done but subscription not renewed

I did top up my account with 15£ usually. It’s shows the amount it was taken from my account. But my monthly pack not renewed and no call no date and no minutes. I did top up on 30th of April.could you help?kind regards,kitti

Re: I lost my sim card

hello I lost my phone and the sim is pay as you go

Resolved! Receiving SMS messages in Spain

I have a UK PAYG SIM, and for the past couple of months I have been unable to receive SMS messages whilst in Spain.This is most inconvenient as I require them in order to be able to access my UK online banking account, which sends me OTP codes that d...

New PAYG Sime with £10 top up not showing after almost a week

I bought a new PAYG SIM with £10 top up almost a week ago. The leaflet says the £10 top up will be applied within 2 days but I checked my balance today and still £0. Do I need to do anything else?

Roaming in Papua New Guinea

I am currently in Papua New Guinea.. My EE Sim card was working perfectly fine when data roaming was switched on now it has suddenly stopped working and I need it to get back on as I use my ee number abroad for banking purposes

I want to add another EE phone to my account

Re: Data rollover

Hi, my pack didn’t automatically renew last night for despite having the funds in my account so I had to select the same pack again. My rollover data didn’t rollover though. It was around 50GB. Any suggestions?

Plan not working

Hi, I have recently got a new sim after ditching sky, transferred my old number, got a confirmation that my old number has been sucessfully transferred.The issue I have is that while i was ordering the sim i also purchased a pack, this payment went o...

Resolved! know about subscription pack

Hi I have £30 credit can I get a subscription pack using that credit.

4 g on new phone.

My wife and I both have PAYG phones. Hers is a very basic Alcatel, hers show 4g connection. I have just bought a new phone a Samsung Galaxy A15. Mine doesn't show any option for 4g. Connections-mobile networks, shows LTE/3g/2g (auto connect), 3g/2g (...